1YOU DON’T ALWAYS NEED IT TOMORROW Shops are always tackling new
issues that are unique to every customer, but if there’s one recurring theme, it
is that everyone needs their repair done
yesterday. Whether it’s the day before a
big race or a rider who simply wants to go
on an after-work ride tomorrow, everyone
sees his or her mechanical problem as
a “real emergency.” The solution? Plan
ahead. Don’t make a habit of going into a
shop guns blazing about how badly you
need your bike worked on now. Be calm
and respectful of the fact that your shop
is working on more than just your bike.
Granted, there are real emergencies, but
if you have a reputation for being patient
about getting your work done, shops will
recognize when you have a real emergency
and will be more likely to come through.
2LOYALTY SPEAKS VOLUMES It would be easy to stand on a
soapbox and rant about all of the times
we have seen shops go above and beyond
to satisfy a customer, only to have that
customer take his or her business elsewhere over a couple of dollars. It’s easy to
go deal shopping all over town or on the
Internet, but when you take advantage of
a shop’s expertise in parts only to go buy
them elsewhere, you’re not making friends.
A price on knowledge: You can put a price on a tube or tire, but you
can’t put a price on knowledge and experience. With the growth of
online sales, shops are having to rely more on their mechanical ability
to stay a;oat and offer unique services.